Terms and Conditions
Terms and Conditions – Kitchen Glow
By using the Kitchen Glow website and making purchases with us, you agree to these Terms and Conditions. Please read them carefully to understand your rights and responsibilities.
1. General Information
These Terms and Conditions apply to all products and services provided by Kitchen Glow. We reserve the right to change these terms at any time; any changes will be posted on this page. By continuing to use the website, you agree to comply with the updated Terms and Conditions.
2. Order and Acceptance
When you place an order with us, you are making an offer to purchase products or services, subject to our acceptance. Once your order is confirmed, you will receive a confirmation email with the order details.
We reserve the right to cancel any order for reasons such as:
Product availability issues;
Incorrect prices or descriptions;
Prevention of fraud or payment issues.
If your order is cancelled, you will receive a full refund of any amounts paid.
3. Price and Payment
Product prices are listed on the website and include applicable taxes. We accept credit cards, Google Pay, and PayPal.
Prices may change from time to time, but the price at the time of your order will be maintained. Payment must be made in full at the time of order, and all payment information is securely processed by our payment provider.
4. Delivery and Shipping
We offer free shipping throughout the United Kingdom. Orders are processed and dispatched within 1-5 working days, and delivery typically takes 7-15 working days, depending on your location.
We are not responsible for delays caused by the carrier or external factors beyond our control. Once your order has been dispatched, you will receive a tracking code to track your delivery.
5. Returns and Refunds
Please refer to our Shipping and Returns Policy for details on returns, eligibility, and refunds.
As a general rule:
You may request an exchange or return within 14 calendar days of receiving your order;
Refunds will be processed after receipt and inspection of the returned item, usually within 7 working days.
6. Products and Availability
We strive to ensure that the products on the website are accurately described and available. However, we cannot guarantee that all products will be in stock at the time of your order. If any item is unavailable, we will notify you and offer alternatives or a full refund.
7. Intellectual Property
All content on the Kitchen Glow website, including text, images, graphics, logos, and designs, is the intellectual property of Kitchen Glow and protected by copyright and trademarks. No content may be used or reproduced without prior written consent.
8. Limitation of Liability
To the fullest extent permitted by law, Kitchen Glow shall not be liable for any indirect, incidental, special or consequential damages arising from the use of the website or the products purchased, even if advised of the possibility of such damages. Our liability is limited to the total amount paid for the product or service.
9. Privacy Policy
Your privacy is important. Please refer to our Privacy Policy to understand how we collect, use and protect your data.
10. Force Majeure
We shall not be liable for any delay or failure to perform these Terms due to circumstances beyond our control, including acts of God, fires, floods, wars, government actions or strikes.
11. Changes to Terms and Conditions
We reserve the right to update, modify or change these Terms at any time. All changes are effective upon posting on this page. By continuing to use the site, you agree to be bound by the revised Terms.
12. Applicable Law
These Terms and Conditions are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact Information
If you have any questions about these Terms and Conditions or require assistance, please contact us:
Email: contact@kitchenglow.com