Shipping and Delivery Policy
Shipping and Delivery Policy
At Kitchen Glow, our goal is to ensure that all customers receive their orders safely and on time. Below, you will find the shipping and delivery terms applicable to all purchases made on our website.
Processing Time
All orders are processed within 1-5 working days after payment confirmation. Once your order has been processed and shipped, you will receive a confirmation email with the tracking number.
Estimated delivery time
Our average delivery time for the UK is 7-15 working days, depending on the destination and local postal operations.
In some cases, delivery may take a little longer due to factors beyond our control, such as customs inspections, weather conditions or seasonal demand.
Please note: approximately 85% of our orders are delivered within 15 working days of dispatch.
Tracking your parcel
All parcels include a tracking number. You will receive this by email within 5 working days of your parcel being dispatched.
Tracking information may take a few days to update after your parcel has been dispatched from our international distribution centre.
Delivery service
Deliveries in the UK are mainly made by Royal Mail and other trusted delivery partners.
If the recipient is unavailable at the time of delivery, the carrier may leave a collection notice or attempt delivery the next working day.
Shipping address
Please ensure your shipping information is complete and correct before placing your order.
Once your order has been confirmed, address changes can only be made within 24 hours. After this period, we cannot guarantee modifications or cancellations.
Returned parcels
If a parcel is returned due to an incorrect or incomplete address, the customer will be responsible for the reshipment costs. If the order is returned to our distribution centre, a new delivery will be arranged once the correct address has been confirmed.
Customer support
If you have any questions about your order or shipping status, please contact our support team at [your support email].
We are always happy to help you and ensure that your shopping experience is as smooth as possible.