Privacy Policy
Privacy Policy
At Kitchen Glow, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
1. Data controller
Controller: Kitchen Glow
Contact email: [your email address]
Kitchen Glow is responsible for processing the personal data provided by customers through this website and any purchases made in the online shop.
2. Information we collect
We may collect and process the following types of information:
Personal identification data: name, address, telephone number, and email address.
Payment data: securely processed through trusted payment providers (we do not store credit card data).
Order information: products purchased, delivery address, and order history.
Communication data: messages, support requests, or emails you send us.
Website usage data: IP address, browser type, device information, and pages visited.
3. How we use your information
We use your personal data to:
Process and fulfil your orders, including payment and delivery.
Provide customer support and respond to your requests.
Manage exchanges, returns, and refunds.
Send important order updates and transactional notifications.
Improve our website, services, and customer experience.
Comply with legal, tax, and accounting obligations.
Marketing communications are only sent if you have given your explicit consent, and you can unsubscribe at any time.
4. Legal basis for processing
We process your personal data on the following legal bases:
Contract performance: to complete purchases and deliver your orders.
Legal obligations: to comply with tax and consumer protection laws.
Consent: when you voluntarily subscribe to our marketing communications.
Legitimate interests: to maintain the security and proper functioning of our website.
5. Data sharing
We do not sell or trade your personal data. However, we may share it with:
Service providers: transport companies, payment processors and marketing platforms that help us operate our business.
Authorities: if required by law or to comply with legal processes.
Business transfers: if our company is involved in a merger, acquisition, or sale of assets.
All third parties are required to treat your data securely and in accordance with GDPR standards.
6. Data retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. When no longer needed, the data will be securely deleted or anonymised.
7. Your rights
Under the UK GDPR, you have the following rights:
Access: to request a copy of your personal data.
Rectification: request the correction of inaccurate or incomplete data.
Erasure (“right to be forgotten”): request the deletion of your personal data.
Restriction: request the limitation of data processing in certain situations.
Portability: receive your data in a machine-readable format.
Objection: object to certain types of processing, including marketing.
Withdraw consent: revoke consent at any time.
To exercise your rights, please contact us at [your email address].
8. Cookies
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us personalise your experience and analyse website performance.
You can control or disable cookies in your browser settings.
9. Data security
We have implemented strict technical and organisational measures to protect your personal data, including:
SSL encryption for all transactions.
Restricted access to personal data by authorised personnel only.
Regular security reviews and data protection audits.
10. Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external websites. We recommend that you review their privacy policies before sharing personal data.
11. Changes to this policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
12. Contact us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:
Email: [your email address]