Frequently Asked Questions

How can I track my order?

You can track your order using the tracking code sent to your email or WhatsApp as soon as the order is shipped. You can also enter the code on the carrier's website or use the link we provide.

 

What is the delivery time?

The average delivery time is 7 to 15 working days, depending on your location. Most orders arrive before the estimated delivery date.

 

Do you deliver nationwide?

Yes, we deliver nationwide.

Is shipping free?

Yes, shipping is completely free on all orders.

What should I do if my order is late?

Please contact us by email or WhatsApp and we will resolve the issue as quickly as possible.

Do the products come with a warranty?

Yes, all products are guaranteed against manufacturing defects.

 

Can I exchange or return my order?

Yes, you can request an exchange or return within 14 days of receiving your order.

 

How does the refund process work?

Once we receive the returned item, your refund will be processed within 14 business days.

 

What payment methods do you accept?

We accept credit cards, Google Pay, and PayPal.

 

Is it safe to buy from your shop?

Yes, our shop uses SSL encryption and 100% secure payment systems.

 

Will I receive a receipt or proof of purchase?

Yes, you will receive it by email.

 

Do the products include an instruction manual?

Yes, all products come with a simple, easy-to-follow manual.

 

What if my product arrives damaged or defective?

Simply contact us within 14 days and we will send a replacement at no additional cost. Most replacements are processed within 7 business days.